Payment Information

Madam Dolly website is SSL encrypted meaning that all your data remains private and integral. Simply put, your personal information including credit card information is fully protected. We do not and we cannot store your credit card information. Likewise we do not pass on any of your information to third parties.

Yes, shipping is 100% free.

We ship to most countries including USA, Canada, UK, all European Union countries, Australia, New Zealand, Norway, Switzerland, Iceland, Monaco, and South Africa. We currently do not ship to Islamic and African countries, India, Indonesia, Malaysia, and Brazil. If you’re unsure about your location, contact us at service@madamdolly.com for assistance.

Everything from packaging to paperwork, including credit card statement, is totally discreet.  No one will know.

It will take 7 to 18 business days for custom TPE and Hybrid dolls (depending on the country and customizations selected) from the time you place your order. For full silicone dolls, production and delivery typically takes 3-4 weeks total. Tantaly products are always in stock and ship within 3-5 business days worldwide, and our warehouse dolls ship within 3-5 business days as well. Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

If in the unlikely event you purchase a doll from our U.S. warehouse and it’s sold out we will ship you the same doll from our main warehouse.

Once production is complete and there are no issues with the doll, delivery will commence the next business day at which time we will provide a shipping tracking number.

Most countries are tax/duty exempt. You will not be required to pay any additional taxes or fees.

However, as of now, the following countries are NOT tax-exempt: Switzerland, Norway, Canada, Mexico, Australia, New Zealand, the U.K., and some other countries. Customers of these countries will be required to pay tax/duty to their respective customs office in order to complete the delivery. These charges are determined by your government’s customs office, not by Madam Dolly, and we have no control over them.

Please note that the rules and regulations often change so send us an email at service@madamdolly.com if you’re not sure.

All prices are quoted in USD.

Yeah, we do. Find a lower price anywhere else for the exact same doll? We’ll match it. Guaranteed.

Here’s the deal: The doll has to be identical – same model, size, brand, color, everything. And we’re talking final prices with all your custom options included. We won’t match clearance prices, flash sales, or liquidation deals. And it has to be a genuine doll from a legit seller – we verify that.

Simple process: Found a better price? Fill out our contact form and let us know. We’ll take a look and match it. You save money, you get peace of mind knowing you’ve got the best deal.

We suggest that before making your purchase you are fully committed. Once an order is placed and production has commenced we cannot simply cancel your order.

You have 12 hours to cancel or modify your order. After that, production begins and changes are not possible. Email service@madamdolly.com with your order number, full name, and email address. You will receive an 80% refund. The 20% covers administrative costs and payment processing fees.

Due to the nature of the business returns are not allowed. That’s not just us saying this but new legislature in the US has been passed making it unlawful to return sex dolls. Other countries are beginning to follow suit. This is to prevent the selling of second-hand or used sex dolls. Understandably, you wouldn’t want to buy a doll that someone else has already used, right?

We’re very serious about the quality of our products. Every order is carefully checked, tested, and photographed before we send it out. We work directly with top manufacturers like Irontech, Starpery, Zelex, and WM Doll. Warranty coverage and replacement policies are determined by each manufacturer and vary based on their standards and terms.

If a doll arrives with a manufacturer defect, whether it’s a broken joint, faulty skeleton, or any production issue, we will review the issue with the manufacturer and work toward a resolution based on their warranty policy. In most cases, this means replacement parts or a full doll replacement at no cost to you.

Damages from misuse or delivery are handled on a case-by-case basis, and we’ll assist you in every way we can to make it right.

Do not use the product. If used, the manufacturer will not accept any warranty claim. Inspect your order immediately upon delivery and report any damage within 24 hours to service@madamdolly.com with photos and details. The manufacturer will review your report, assess it according to their warranty terms, and make a final determination on coverage. Our team will notify you of the solution within 2-3 business days.